This page is designed to answer frequently asked questions submitted by our clients and visitors to this website. Simply click on one of the questions below to view the answer. If your question is not answered here on this page feel free to contact us.
We do not offer refunds for our work. However, if for any reason you are not entirely satisfied with the finished project we will work with you to make any reasonable changes until you are satisfied with the results.
No, at this time we do not offer any affiliate programs. If you can provide a high volume of leads we may consider a mutually beneficial relationship, contact us if you would like to discuss a partnership with the owner of this site.
All projects are completed on a first come, first served basis, with very rare exceptions. We work very hard to complete each project in a timely manner, without sacrificing our standards of quality. When you contact us to purchase a service, or request a quote you will be provided with an estimate of how long it will take to complete your project.
General hours are 9:00am to 6:00pm, Monday to Friday. However, we are often in the office later and even on weekends. Feel free to call us any time, if we are not available you may leave us a voice mail.
We offer our services to clients in most countries, though the method of payment accepted will vary. If you are not a resident of the United States and would like us to complete a project for your small business feel free to contact us and we will work with you to find a payment method that will satisfy our requirements.
All of our website designers, graphic designers, web development staff and client support services are based in the United States. Additionally we do not outsource any projects to other countries, though we may from time to time contract with companies based in the United States, who employ only U.S. residents to perform certain services.
Please understand we are aware of many highly qualified and capable individuals outside the United States. However, we have little or no legal recourse in employing such individuals/companies which is why we prefer to have all work completed in the USA. This ensures the work is done to our mutual satisfaction, and in the rare case it is not we have recourse.
We currently employ a full staff, so we are not hiring at this time. However, we do sometimes post job openings on this site when we are expanding our business. We ask that you do not contact us to request employment, but you may visit this site from time to time to see if any openings are available.
DragonVain.com offers WordPress website design services to clients worldwide.